Here's why I dislike "just leaving a message," particularly for businesses:
1. I have no way of knowing if they got the message or if they really do intend to return my call. I suspect I'm not as important as they've lead me to believe.
2. If I do not receive a return call, how long am I supposed to wait before calling again?
3. I prefer to speak with a human.
4. When put on the spot, I sometimes space on my phone number (when I know I'll need to give it, I often have it written down ahead of time.)
I've been trying to schedule a L&D tour at my local hospital for two (three?) weeks now, but no one is answering the phone. I didn't want to leave a message for the reasons listed above, but finally, today, I decided that due to TIME RUNNING OUT, I'd better just suck it up and leave the message and hope for the best. After being reassured how important I was, I was given a long list of details to include in the message (and though I can remember them now, here, quite clearly, I began to panic a little at the thought of remembering them all once the exceptionally long recording gave me the opportunity.)
I heard the beep.
I said my full name.
And choked on my phone number, felt like an asshole, and hung up without leaving the rest of my message.
I'm pretty sure it went like this, "Hi, my name is Twirl. My phone number is.... wow, I can't remember my phone number." Click.
So now I have NOT scheduled my tour, I have NOT left a (returnable) message, and I feel like much too big an ass to call back anytime soon. I get it that it's not the end of the world or the biggest deal ever, but why couldn't someone just answer the phone?